Responsible Gambling at StarVegas
At StarVegas, responsible gambling is not an afterthought — it is a core part of how we operate. Swiss law requires all licensed online casinos to provide robust player protection tools, and we go beyond the minimum requirements to support the wellbeing of every player on starvegas-ch.ch. Gambling should always be a form of entertainment, never a solution to financial or personal difficulties. If you ever feel that gambling is affecting your life negatively, we urge you to use the tools available and seek support. Our team is here to help, not just to host your game.
Who Can Play — Age Policy
In Switzerland, online casino gambling is restricted to players aged 21 and over. This is a legal requirement under the Federal Act on Online Gambling. StarVegas strictly enforces this rule through identity verification at registration and during the withdrawal process. We use third-party identity checks to confirm the age and identity of all players. If we suspect an account belongs to a minor, it will be frozen immediately pending investigation.
Self-Control Tools Available to Players
Every registered player on starvegas-ch.ch has access to a range of self-control tools, available directly in the account settings:
- Deposit limits — set daily, weekly, or monthly caps on how much you deposit
- Session time limits — restrict how long you can play in a single session
- Loss limits — define the maximum amount you are willing to lose in a set period
- Reality checks — receive timed reminders showing how long you have been playing
- Cooling-off period — take a short break of 24 hours, 7 days, or 30 days
Limits take effect immediately when reduced and after a reflection period when increased, in line with Swiss regulatory requirements.
Self-Exclusion Options
If you need a longer break from gambling, StarVegas offers two levels of self-exclusion:
- Platform exclusion — block your access to starvegas-ch.ch for a defined period or permanently via your account settings or by contacting support
- National self-exclusion (GESPA) — register with the Swiss national exclusion register, which blocks access to all licensed Swiss online casinos simultaneously
We strongly encourage players who are struggling to use the national GESPA register for comprehensive protection. Once registered, re-entry to any licensed Swiss casino is prevented for the duration of the exclusion period.
Warning Signs to Watch For
Problem gambling can develop gradually. Consider reaching out for help if you notice any of the following in yourself:
- Gambling with money intended for rent, bills, or essential expenses
- Feeling anxious, irritable, or restless when not gambling
- Chasing losses — betting more to try to recover what you have lost
- Hiding your gambling activity from family or friends
- Borrowing money or selling possessions to fund gambling
- Gambling interfering with work, relationships, or sleep
These are signs that gambling may have moved beyond entertainment. Seeking help early makes a significant difference.
Help and Support Resources in Switzerland
If you or someone you know needs support, the following organisations provide free, confidential assistance:
- Addiction Switzerland (Sucht Schweiz) — national organisation offering counselling and resources for gambling addiction
- ARUD Zurich — support for addiction-related issues in the Zurich region
- Your cantonal health authority — local support services vary by canton and are listed on official cantonal websites
- National helpline 0800 040 080 — free gambling support hotline available in Switzerland
StarVegas support staff are also trained to refer players to appropriate resources. You can contact us at any time through the site's official contact page.
Our Commitment to Player Privacy in Responsible Gambling
All information shared when using responsible gambling tools — including self-exclusion requests and limit settings — is treated with strict confidentiality. This data is used solely to protect the player and is never shared with third parties for marketing purposes. Our full data handling practices are described in the Privacy Policy available on starvegas-ch.ch.