Privacy Policy — StarVegas Switzerland
StarVegas takes the privacy of every player on starvegas-ch.ch seriously. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have under Swiss data protection law, specifically the revised Federal Act on Data Protection (nDSG), which aligns closely with GDPR principles. We are committed to full transparency regarding our data practices. By using our platform, you consent to the collection and processing of your data as described in this document. If you have questions or concerns, please contact our data protection team using the details provided at the end of this page.
Types of Personal Data We Collect
We collect only the data necessary to operate our platform lawfully and provide you with a high-quality service. This includes:
- Identity data — full name, date of birth, nationality, and government-issued ID details
- Contact data — email address, phone number, and postal address
- Financial data — payment method details and transaction history (no full card numbers are stored by StarVegas)
- Account data — username, login history, game activity, and preferences
- Technical data — IP address, browser type, device identifiers, and session information
- Responsible gambling data — limit settings, self-exclusion records, and interaction with player protection tools
Cookies and Tracking Technologies
starvegas-ch.ch uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience. Cookies we use fall into the following categories:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Enable login, session management, and security functions | Session |
| Analytical | Measure site traffic and player behaviour (anonymised) | Up to 12 months |
| Functional | Remember language, preferences, and settings | Up to 12 months |
| Marketing | Deliver relevant promotional content (only with consent) | Up to 24 months |
You can manage your cookie preferences at any time through the cookie settings panel on our site.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity — to fulfil the obligations of your player account and process transactions
- Legal obligation — to comply with Swiss anti-money laundering (AML) laws, gambling regulations, and tax requirements
- Legitimate interest — to detect fraud, ensure platform security, and improve our services
- Consent — for marketing communications and non-essential cookies, which you may withdraw at any time
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by Swiss law. As a general guide:
- Account and transaction data is retained for a minimum of 10 years following account closure, in line with Swiss AML regulations
- Marketing preferences and consent records are kept until you withdraw consent
- Technical and session data is typically retained for up to 12 months
- Responsible gambling records are retained for the duration required by our licence conditions
Data Sharing and Third Parties
StarVegas does not sell your personal data. We share data only where necessary and with appropriate safeguards in place, including with:
- Identity verification providers — to fulfil Know Your Customer (KYC) obligations
- Payment processors — to handle deposits and withdrawals securely
- Swiss regulatory authorities — when legally required, such as ESBK (Swiss Federal Gaming Board)
- IT and security providers — who process data on our behalf under strict data processing agreements
All third-party partners are vetted for compliance with applicable data protection standards.
Your Rights Under Swiss Data Protection Law
Under the nDSG, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate or incomplete data
- Right to erasure — request deletion of your data where there is no legal obligation to retain it
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interest, including direct marketing
- Right to lodge a complaint — with the Swiss Federal Data Protection and Information Commissioner (FDPIC)
To exercise any of these rights, please contact us via the official contact form on starvegas-ch.ch.
Security Measures
StarVegas uses industry-standard security measures to protect your data, including SSL/TLS encryption for all data transmitted between your browser and our servers, secure data storage with access restricted to authorised personnel only, regular security audits and penetration testing, and two-factor authentication options for player accounts. No system can guarantee absolute security; however, we continuously invest in improving our infrastructure to minimise risk.
Contact Our Data Protection Team
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us through the official contact form available on starvegas-ch.ch. We aim to respond to all data-related requests within 30 days, in accordance with Swiss legal requirements.